Ops Partner · Fractional COO
The operator in your business, not another consultant.
I diagnose like a consultant, then fix like an operator. I take customer support from zero to one, set up how the business runs, coach your team and build the custom tools you need. Starts with a free 30-minute call.
Sounds familiar?
Your customers
- Support tickets pile up faster than your team can answer them.
- Every new customer gets a different onboarding, and too many leave in the first 90 days.
How the business runs
- Everything still goes through you, the founder.
- The business runs on spreadsheets, copy-paste and memory.
- Leads and follow-ups slip because nobody uses the CRM properly.
Your team
- Your first managers were promoted for doing the job, not for managing.
- You need to hire for ops or support, and you do not know what good looks like.
If two of these sound like you, we should talk.
What I work on
Customer support, zero to one
Your first real support and onboarding function: workflows, tooling, SLAs and the right first hires, so you stop answering every ticket yourself. Then customer success and retention that hold up as you scale.
How the business runs
A weekly operating rhythm, clear owners, clean handoffs between teams and the few numbers you review every week.
People and coaching
Practical coaching for your ops lead and first managers. Hiring plans and team design from someone who has built teams.
Custom operational software
When off-the-shelf tools do not fit, I build the tool myself as part of the work. Example: Aldeburgh Coastal Cottages, £50K recovered.
Sales process too: playbooks, CRM setup and pipeline reviews.
What I don't do: lead generation, outbound automation or paid ads.
What a month looks like
- A weekly working session with you.
- Hands-on work between sessions, not just advice.
- A monthly review of the numbers that matter.
- On-site days when you need them, at £900 a day.
What leaders say
"Peter's support was the launchpad for some of the fastest professional growth of my career. He helped me with understanding my own value, managing senior stakeholders, and fostering the potential of others. As a result, I've become a more impactful leader. Peter's experience and insight were invaluable when tackling some of the intricacies that come with large, rapidly scaling teams."
"Pete was a hugely influential figure in guiding me to the next position of my career. His profound expertise in leadership and situational management not only provided me with invaluable insights but also empowered me to navigate complex challenges with a heightened sense of impact and a broader perspective. His guidance has been instrumental in my growth and development."
"Honestly the best manager I've had the pleasure of working with. During my time working with Peter, he gently pushed me into management through coaching and training. He also worked with underperforming reports and successfully helped them become valued members of their team. I'd gladly work with Pete again any time of the day."
How it starts
- 1
Scoping Day: a full day of deep discovery and straight advice.
- 2
Deep dive and a working plan.
- 3
Monthly support, with a minimum term of 3 months.
From £2,000/month
- Includes 2 days of my time each month. Minimum term 3 months.
- On-site days are £900 a day.