About
Peter Peart
Operator first, builder second.
Peter Peart. 20 years in customer operations. Director of Customer Engagement at Improbable (2017 to 2022): built the team from 0 to 40, owned a £2.5M budget, delivered $18M ARR at 120% NRR, and led two acquisition integrations. Director of Support and Customer Operations at Huddle (2013 to 2017): CSAT from 75% to 98% in 3 months and 40% fewer tickets through automation. Head of Support at Redgate (2006 to 2012): scaled the team from 9 to 32 and ran 24/7 support.
Since 2022 I have run Scale-Upp. I worked alongside the Head of Operations at Octopus Electric Vehicles on a 100-person operations team, built digital transformation roadmaps for Made.com, and advised founders at Pollen Careers and Mpowa. I am a Lovable Certified Expert App Builder, and I have spoken at Frost & Sullivan and Zendesk conferences.
- Customer operations at
- Improbable, Huddle, Redgate
- Scale-Upp
- Since 2022
- Builder
- Lovable Certified Expert
